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Our company, our ethos and our values.

Force 9 the company

Force 9 Business Solutions Ltd was started in 2005 by a group of business and IT consultants to deliver the very best technology-based solutions, support and services to Manufacturers and Distributors.

Our growth is based upon careful selection of Manufacturing and Distribution software, rigorous staff training and many years of experience in the sector. All our consultants have more than 15 years experience working in the field.

Although we still support our customers using the legacy MAX ERP system, our professional services are focussed around Epicor ERP. Force 9 believes Epicor ERP is the perfect solution for our customers and prospects in our market sector. We are an award winning Epicor Gold Partner with a highly regarded support desk.

Force 9 Ethos and Values

The Personal Touch

At Force 9 We are committed to developing long-term relationships with our customers, providing the best and most cost-effective solutions to their business challenges, and excellent on-going support.

Pride and Commitment

We take great pride in what we do and our commitment to our customers:

Our customer focus is key: this is the reason we exist and will continue to develop.
Our services are excellent and our products world class: This ensures our customers keep coming back to us for new projects.
We do what we promise, when we promise, and will always "go the extra mile," to ensure our customers are happy and willing to recommend us to other companies.

Our People

We employ only the best quality people:

Professionals who have breadth and depth of knowledge and experience, to ensure we can provide the best solutions to our customers.
People with the right attitude, to give our customers the best possible experience.
We endeavour to provide them with an environment in which they enjoy the challenges of their work and where their contribution is valued, so they want to stay with us.

We always put our customers first

Here is our commitment to you:

  • We will strive consistently to understand and meet the requirements of our customers.
  • We will organise, plan and execute our work to conform to our customer's requirements at all times.
  • We will resolve any problem they have as fast and efficiently as possible.
  • Working together, we will strive to perform each task right first time, every time.
    We are dedicated to building and maintaining relationships through trust and honest practices.
  • Upholding written and verbal commitments to our customers and suppliers ensures continued success in maintaining these relationships and fostering new ones.
  • We will avoid any unnecessary jargon in all contact with you.
  • We will always be polite, courteous, and enthusiastic and put you at your ease.
  • We will always act in a professional manner and respect your confidentiality.
  • Keep you fully informed at all stages of the work being undertaken

We always aim to:

Deliver what we promise.
Be recognised for our strong and effective Customer Care policy and reputation.
Be adaptable and flexible to meet clients’ changing needs.
Be committed to the continuous improvement of our systems and the quality of our services.
To be cost effective.
Always be on the look out for new ideas that can help you succeed in achieving your business goals.
Give total customer satisfaction and ensure that every customer will always give us a good reference.

Contact us for more information.

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